80% lettings valuation accuracy
79% lettings fee satisfaction
Braemore Sales & Lettings, as the leading letting and sales agent in the Edinburgh property market, offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell and buy through our estate agency division to grow your investment from the ground ...
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Braemore Sales & Lettings, as the leading letting and sales agent in the Edinburgh property market, offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell and buy through our estate agency division to grow your investment from the ground up. Our experienced team understand the rental market in your area and are on hand to provide expert advice and tips to help you achieve the very maximum from your property, as well as dedicated front line service to tenants across Edinburgh. The commitment from our letting and management divisions has led to over 20 years of happy clients and positive reviews.
Our sales division is growing from strength to strength offering our clients fresh and innovative marketing solutions to achieve sales at the best possible prices.
Whether you require information and advice for rental, sales, maintenance, financial/mortgage options available to you, then Braemore can assist you today.
Our sales division is growing from strength to strength offering our clients fresh and innovative marketing solutions to achieve sales at the best possible prices.
Whether you require information and advice for rental, sales, maintenance, financial/mortgage options available to you, then Braemore can assist you today.
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Latest Reviews
24th Feb 2022
reviewed by 'Fiona'
30th Sep 2021
reviewed by 'Sophie Milton'
10th Sep 2021
reviewed by 'G l'
9th Jul 2021
reviewed by 'Aleks'
Opening Hours
Address
Braemore Sales & Lettings
92 Morningside Road
Edinburgh
City of Edinburgh
EH10 4BY
01316246666
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 80% | 79% | £275 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 129 | 23 | 340 | 84 | 68 | 0 | 12 | 0 | 24 | 5 |
Areas covered
- EH11
- EH10
- EH12
- EH9
- Morningside
- EH8
- Old Town
- EH7
- New Town
- EH6
- East Lothian
- EH5
- West Lothian
- EH4
- Mid Lothian
- EH3
- Fife
- EH2
- EH1
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Images & Videos
Oct 09,2014
Oct 09,2014
4
people found
this helpful
this helpful
I have a number of properties under management with both North and South Braemore offices in Edinburgh and have received a Triple A service to date. They are extremely good at quality tenant finding, and remove the time consuming headache of referencing, confirming guarantors, lease ...
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Oct 10, 2014
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Hi Ian,
Its an absolute pleasure dealing with you and Im glad that you are so happy with out service. Thanks for taking the time to leave a review about your experience with us. All the best. Callum ...
Oct 09,2014
Oct 09,2014
4
people found
this helpful
this helpful
Braemore was quite efficient. I dealt with the South Edinburgh agency and a young efficient staff member called Calvin Smith. For the moment I can not complain....
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Oct 10, 2014
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Hi Luis, thank you for taking the time to leave a review about us. I'm delighted to hear about your experience with our team. If we can help at any stage of your tenancy, please dont hesitate to get in touch with us. The Braemore Team ...
Oct 07,2014
Oct 07,2014
2
people found
this helpful
this helpful
Well,
we came to the point that we need to move out of the property. ( after living 3 years). I cannot imagine what are they doing in the office, but it's been already 2.5weeks wait for reference, for new landlord. What is happening with this agency?
...
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Oct 07, 2014
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(1)
Thank you for taking the time to write a review. Can you please contact me ([email protected]) so I can look into your request for a landlord reference? If you could also confirm your property address for me too. I look forward to hearing from you. ...
Oct 07,2014
Oct 07,2014
4
people found
this helpful
this helpful
I have dealt with Braemore on two separate occasions and found them to be very helpful and responsive to emails and requests. I currently let 2 properties with them and although it is still early days they have been great to deal with, In particular Calvin/...
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Oct 08, 2014
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Dear Marcc, Thank you for taking the time to leave us a review of your experience to date. I am delighted to hear about it. All The Best. The Braemore Team. ...
Sep 29,2014
Sep 29,2014
3
people found
this helpful
this helpful
Recently, as a landlord my flat has been re-let by Braemore Property and I have been assisted by Donald Dallas. Donald has been responsive, has provided honest feedback regarding my property that has been very useful to me in planning for the future. Donald conducted ...
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Oct 02, 2014
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(1)
Hi ian, Thank you for your review. I'm delighted that you have had great service from us. Thank you for your custom and if we can be of any assistance in the future, please don't hesitate to let us know. Callum. ...
Sep 29,2014
Sep 29,2014
2
people found
this helpful
this helpful
I found the Braemore team to be extremely professional and they showed that they actually care which is a credit to the company and how it works....
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Oct 02, 2014
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Hi Ross, Thank you for your review. I'm delighted that you have had great service from us. If we can be of any assistance in the future, please don't hesitate to let us know. Callum. ...
Sep 26,2014
Sep 26,2014
2
people found
this helpful
this helpful
Gave a prompt date for a viewing, and then let me know within half an hour that the date had to be changed. Very polite staff at viewing, and very helpful staff when called up to pay holding fee, not just all business happy to ...
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Oct 02, 2014
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Hi Sally, Thank you for your review. I'm delighted that you have had great service from us. If we can be of any assistance in the future, please don't hesitate to let us know. Thanks again. Callum. ...
Sep 26,2014
Sep 26,2014
2
people found
this helpful
this helpful
I found the agent to be very helpful throughout the process and now all that remains is paying the final instalment prior to moving in on the 10th November. I was impressed the response times and answers provided from email and telephone interactions....
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Oct 02, 2014
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Hi David, Thanks you for taking the time to leave us a review. Its great to hear your feedback and we look forward to seeing you on the 10th! All the best. Callum ...
Sep 19,2014
Sep 19,2014
3
people found
this helpful
this helpful
I have been a tenant for six months. When my employment situation changed, they (especially the manager) kindly considered my situation and tried well so that I could move out as soon as possible. I am happy with them because whenever I had a problem ...
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Oct 02, 2014
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Thank you for your review. I'm delighted that you have had great service from us. Thank you for your custom and if we can be of any assistance in the future, please don't hesitate to let us know. Callum. ...
Sep 18,2014
Sep 18,2014
3
people found
this helpful
this helpful
We have been dealing with Braemore for a number of years. Like most companies we found that there were some initial teething problems. We recently added another property to our letting portfolio and we have to say that we were delighted with the service we ...
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Sep 19, 2014
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(1)
Dear Peter & Janette, thank you for your review of Braemore. I am delighted to hear of your experience with us. Thank you for your continued custom and if we can be of any assistance at any stage, please don't hesitate to get in touch. Thanks again. The Braemore Team. ...
Aug 25,2014
Aug 25,2014
7
people found
this helpful
this helpful
AVOID AT ALL COSTS. THE MOST TERRIBLE AND INCOMPETENT LETTING AGENCY I HAVE EVER DEALT WITH.
With this review I intend to reveal the horrible experience that both I, my friends and our families experienced while we leased a flat 'managed' by Braemore (once known ...
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What agent could do to change your mind?
Listened.Attached Filesnbsp;
Comment on agent fees
Charged excessive cleaning costs. Try to sell insurance before flat is viewed.Attachments
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Sep 01, 2014
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Dear Robert,
There have been various pieces of private correspondence between your other flat mates and parents to date regarding this situation. These have all been carried out well before your review.
I think we can both agree that the property did require a clean after you had vacated and it was your responsibility to have it clean for vacating. I would assume that if you were unhappy with the cost of the clean that you have made a representation to the deposit scheme and they will th ...
Jul 31,2014
Jul 31,2014
3
people found
this helpful
this helpful
I recently moved from a private tenancy to a property with Braemore Property Management. I dealt with two members of staff who could not have been more helpful. Mark Lawrie showed me the property and was helpful, polite and informative, and Sophie Sleigh dealt with ...
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Aug 01, 2014
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Dear Mary, Thank you for your review. Its great to hear about your experience with us and if we can be of any help going forward, please don't hesitate to let us know. Many Thanks. The Braemore Team. ...
Jul 27,2014
Jul 27,2014
7
people found
this helpful
this helpful
It didn't really start well - when we moved in the flat was absolutely filthy (I mean 'used tampon behind the sink' kind of dirty). Nothing is in great condition, I swear my mattress is made entirely of springs.
In fact, repairs in general are ...
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Jul 28, 2014
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(1)
Thank you for taking the time to write your review. Can you please contact me on [email protected] so we can look into your issues and respond in the appropriate manner? I look forward to hearing from you. ...
Jul 22,2014
Jul 22,2014
5
people found
this helpful
this helpful
Hmmm, little good that can be said I'm afraid. We rented from them for a few months in Edinburgh and the service was appalling. We had to delay our move in by a week as the flat was disgusting - covered in builder's dust, un-flushed ...
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Comment on agent fees
Flat superficially appeared worth the money, but has clearly been done on the cheap
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Jul 22, 2014
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Dear Chris, Thank you for your review and Im sorry to hear of the issues you experienced. Can you please confirm your property address for me so I can look into this? [email protected]. Many Thanks ...
Jul 18,2014
Jul 18,2014
1
people found
this helpful
this helpful
My flat has been rented out since Sept 2002, originally with Alba Residential who were recently taken over by Braemore. The transition was a smooth one, and all the staff I have dealt with over the years have been most helpful. I am particularly grateful to ...
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Comment on agent fees
I think the monthly fees are a bit high, at 11.5%, especially for a long-term customer. However, I can't fault the excellent service provided.
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Aug 06, 2014
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I was interested to hear that you consider your agent fees to be "high" at 11.5%. We're paying Braemore 14.0% + VAT, which is quite a lot "higher", for a service which definitely does not merit 5-stars. ...
Jul 12,2014
Jul 12,2014
1
people found
this helpful
this helpful
This is a review of Maintenance Department only:
After 10 years of having our property let out by Braemore, we recently decided to sell the flat.
The last Tenant was in arrears for months and also did not look after the property well. After the Tenant ...
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Jul 14, 2014
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Dear Eric, Thank you for taking the time to review Braemore. I am glad to hear that you have had great service from us. If we can be of any help in the future, please don't hesitate to contact us. The Braemore Team. ...
Jul 07,2014
Jul 07,2014
2
people found
this helpful
this helpful
I've been impressed with the experience of arranging a new tenancy with Braemore South ¢â‚¬â€œ simple communications, efficient viewings & process, and Lynn went the extra mile in meeting my needs for a tricky commencement date. Good customer service. Many thanks....
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Jul 14, 2014
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Dear Sam, Thank you for taking the time to review Braemore. I am glad to hear that you have had great service from us. If we can be of any help in the future, please don't hesitate to contact us. The Braemore Team. ...
Jul 03,2014
Jul 03,2014
4
people found
this helpful
this helpful
I have been using Braemore for 6 years. Their attention to detail is very poor as is their reply to e-mail correspondance. No one individual seems to take responsibility for my properties, I receive correspondance from a number of people, replies ofter go unanswered. The e-mails ...
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Jul 11, 2014
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Dear Dave
I am aware that various members of my team are assisting you with your concerns and should have a resolution for you by the beginning of next week. I am sorry you have experienced communication issues.
Kind regards
Linda McAulay
Operations Director ...
Jun 30,2014
Jun 30,2014
3
people found
this helpful
this helpful
Donald was very pleasant and professional when I phoned to arrange a viewing of a house in Edinburgh. He was very professional when he had the unfortunate task of phoning 2 hours later to say it was no longer available. As luck would have it, another ...
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Jul 14, 2014
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Dear Nicki, Thank you for taking the time to review Braemore. I am glad to hear that you have had great service from us. If we can be of any help in the future, please don't hesitate to contact us. The Braemore Team. ...
Jun 20,2014
Jun 20,2014
3
people found
this helpful
this helpful
Great agency to work with. Any issues with deposit were solved and communication was brilliant throughout our tenancy. Have decided to stay with Braemore next year and would recommend others to do so too....
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Jun 06,2014
Jun 06,2014
3
people found
this helpful
this helpful
Everything was very straight forward, you know exactly what you have to do to secure the property. Helpful and knew all the information you would want a letting agent to know. Both the agent and the company I would recommend....
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Jun 20, 2014
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Hi Clive,
Thanks for leaving this review, we're delighted to hear you had a good experience with us.
All the best,
The Braemore Team ...
Jun 05,2014
Jun 05,2014
3
people found
this helpful
this helpful
I have just paid my deposit on a new property with Braemore Property Management. Donald Dallas showed the property to my flatmate and me and was very thorough in explaining everything about the flat and the application process. Since then he has been extremely helpful ...
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Jun 20, 2014
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Hi there,
We're delighted to hear your positive feedback and thank you for taking the time to post it.
Enjoy your new home.
The Braemore Team ...
May 23,2014
May 23,2014
8
people found
this helpful
this helpful
Terrible to get in touch with. Terrible failing to call back. Terrible failing to respond to emails. Losing Keys. No continuity, you get a different stranger every time you call, who has no idea who you are or what the issue is. Confusion over inspections....
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Jun 04, 2014
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Hi, I'm really sorry to hear of your experience, please can you contact me on [email protected] to discuss further? Kind Regards, Jenny ...
Apr 30,2014
Apr 30,2014
7
people found
this helpful
this helpful
The agent gave us keys to a flat which we had paid for weeks in advance. When we finally arrived it was FILTHY! There was no electricity for a week and there is still no gas a month in! These crooks only want money. They ...
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What agent could do to change your mind?
A simple call back or a reply to an email would be a good start but there isn't much they could do to make my opinion of them any worse!Attached Filesnbsp;
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May 02, 2014
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Hi Valentino,
another example of the incompetence of the agent.
Just another excuse, why something doesn't work from them.
I agree from my own experience with you, dealing with them means just problems. The other ones, who contributed by reviews on this page, confirm the same. I believe, that the 'positive' reviews are just fake. ...
Apr 18,2014
Apr 18,2014
7
people found
this helpful
this helpful
It is hard to imagine a company this incompetent. Please, as someone sincerely not wanting any other human to go through a nightmare like ours, DO NOT RENT FROM BRAEMORE!! I am sure I could write a book but let's just save you the best ...
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What agent could do to change your mind?
Be human? Treat others as if they are human?Attached Filesnbsp;
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May 16, 2014
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Yes Mark it would be very helpful if you could explain why and how such a situation like this can continue so long. I also have all of our correspondance concerning the issue saved including confirmation of a bedbug infestation from a pest control company dated from the first week we moved in as well as Braemore's most recent email in which you state "...but would encourage you to look at ways in which the infestation may be being brought in to the property, perhaps from a place of work." Dealin ...
Apr 16,2014
Apr 16,2014
2
people found
this helpful
this helpful
I phoned originally to request a flat viewing and Donald arranged one for later that week at a time convenient for myself. He provided me with all the required information regarding the property and how to go about registering our interest. Once we (my partner ...
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Jun 04, 2014
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Hi Jack, thank you for your positive review and feedback on your experience. Kind Regards, Jenny ...
Apr 14,2014
Apr 14,2014
2
people found
this helpful
this helpful
very polite; offered a concise and precise description of the apartment I was viewing; as I on a break from work, he offered me a ride to the offices in order to secure the apartment with an initial deposit...
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Jun 04, 2014
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Hi Paul, thank you for your positive review, its great to hear your feedback. Kind Regards, Jenny ...
Mar 26,2014
Mar 26,2014
6
people found
this helpful
this helpful
Experience with Braemore Property Management (a part of Lomond Lettings and Alba Residential)
Just 3 words to say about this company: rude, incompetent and unprofessional ¢â‚¬â€œ keep away!!!
If you want to learn more, just go on with reading of my own experience, which might be similar ...
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What agent could do to change your mind?
After the horrible experience with this agency, nothing would change my mind!!!Attached Filesnbsp;
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Mar 06,2014
Mar 06,2014
7
people found
this helpful
this helpful
NEVER, EVER deal with this company. They don't reply to you, you are always left chasing them. It takes them months to sort out even the smallest problem. I have been left with no cold water at the falt I rent from them twice within ...
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Mar 06, 2014
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I am very sorry to hear that you feel you have not had a quick enough response from us. If you could email me [email protected], I would be more than happy to assist as a matter of urgency. ...
Mar 05,2014
Mar 05,2014
5
people found
this helpful
this helpful
Shocking service from BM. We moved into our flat over 6 weeks ago to find a window lock in the front bedroom broken so did not stay closed. Someone came round to 'fix' it and just screwed it shut. So now does not close properly or ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Braemore are committed to providing a professional service to all our landlords and tenants. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible.
If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:
Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- [email protected], alternatively you can:
Fill in a complaints form
Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.
We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.
If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -
4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot
Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.
In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.
Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
You can contact The Property Ombudsman Ltd at:-
Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk
Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 2:09 PM 31/10/2017 by allAgents
If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:
Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- [email protected], alternatively you can:
Fill in a complaints form
Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.
We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.
If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -
4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot
Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.
In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.
Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
You can contact The Property Ombudsman Ltd at:-
Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk
Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
